What We're Building
See what's live, what's next, and where we're headed. We ship monthly and update this page to match.
Last updated: January 2026
NOW
Available today in Watcher — $29/month
Core Monitoring
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SLA countdown trackingPer-order deadline display with real-time updates
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Business-day aware calculationsExcludes weekends and regional holidays automatically
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US and UK regional supportCorrect dispatch rules for each market
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Real-time order syncNew orders discovered within 10 minutes
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72-hour historical backfillCatches pending orders on connect
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Near-Miss CounterTrack how many violations you've avoided
Alert System
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T-24 hour early warning alertsGet ahead of deadlines before they become problems
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T-12 hour action required alertsClear signal when orders need attention
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T-4 hour critical alertsFinal warning before violations hit
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Email deliveryAlerts sent to your inbox, no login required
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Customizable quiet hours (Defender)Control when alerts can reach you — available with Defender
Dashboard & Tools
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Exception queueAt-risk orders surfaced automatically
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Order detail view with SLA cardDeadline, status, and time remaining at a glance
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Event timeline per orderFull audit trail of every status change
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Compliance log export (JSON)Evidence for appeals and documentation
Integration
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TikTok Shop OAuth connectionSecure, official API integration
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Connector coexistenceWorks alongside ShipStation, Shopify, and others
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External tracking detectionAutomatically marks orders handled by other systems
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14-day free trialNo credit card required to start
NEXT — Q1 2026
Defender ($79/month) — Proactive shop health monitoring
Alert Enhancements
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Slack alerts integrationGet notified where your team already works
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Webhook alertsPush to any system via custom endpoints
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Priority escalation rulesRoute urgent alerts to the right people
Shop Vitals Dashboard
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VTR & OTDR monitoringTrack Valid Tracking Rate and On-Time Delivery Rate
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Fee Guard (anomaly detection)Alerts when settlement fees deviate from expected patterns
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Risk Score (0-100)Real-time compliance health metric with trend indicators
Activity & Compliance
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Activity audit log (90 days)Track all alerts, syncs, and order events with timestamps
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Compliance Audit PackOne-click export for TikTok appeals
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Benchmarking vs peersCompare your LDR and metrics vs similar sellers
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3 users includedTeam access with activity tracking
Limits & Support
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Up to 2,500 orders/monthHigher volume capacity than Watcher
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LDR trend trackingWatch your Late Dispatch Rate over time
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Weekly compliance summary emailAutomated report to your inbox
Get notified when Defender launches
We'll only email you about Defender. No spam.
LATER — Q2 2026
Operator ($149/month) — Financial intelligence for high-volume sellers
Financial Intelligence
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Payout Lens™ revenue forecastingDaily settlement statements with margin visibility
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Refund Hunter™ subsidy auditsIdentifies missing platform subsidies you're entitled to
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Order-to-payout reconciliationSee exactly when each order's revenue hits your account
Dispute Tools
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Case Command™ appeal draftsAI-drafted appeals with policy citations (100/mo included)
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Blame Shield™ latency attributionCarrier timestamp capture with confidence levels for appeals
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Evidence export for appealsAll timestamps and data ready for TikTok disputes
Enhanced Alerts & Support
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SMS alerts (500/mo included)T-4 deadlines, subsidy recovery, settlement anomalies
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Multi-channel routingEmail + Slack + SMS with priority escalations
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Priority support (6-hour response)5+ users with RBAC included per account
Limits & Inclusions
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5,000+ orders/monthHigh-volume capacity for growing sellers
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1-year compliance log retentionFull historical data for audits and appeals
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Everything in Defender includedShop Vitals, Fee Guard, Compliance Audit Pack, and more
Get notified when Operator launches
Be first in line for complete account protection.
EXPLORING
Ideas we're considering based on customer feedback. No timeline commitment — but your input moves things forward.
Platform Expansion
- Shopify connector
- WooCommerce connector
- Amazon integration
Regional Expansion
- EU regional support
- SEA (Southeast Asia) support
- Region-specific holiday calendars
Advanced Features
- Returns & RMA label support
- Multi-warehouse routing
- Inventory sync
- Advanced rate shopping (DIM weight optimization)
Enterprise & Analytics
- Custom dashboards
- API access for data export
- SSO (Single Sign-On)
Don't see what you need?
We build based on what sellers actually need. Every feature request goes to our product team — and the popular ones move up the roadmap.
Request a FeatureFrequently Asked Questions
We update this page monthly after each release cycle. Major changes are also announced via email to existing customers.
Absolutely. Email [email protected] with your idea. We read every request, and popular ones directly influence what we build next.
Existing customers keep their current pricing. New features may be included in your plan or available as add-ons. We'll always communicate changes at least 30 days in advance.
Let us know. Features move from "Exploring" to "Next" based on customer demand. Your request could be the one that tips the balance.