Operator
Stop late dispatch and tracking issues before they hit your account.
Operator watches every order, flags the few that can hurt your account, and tells your team exactly what to do next.
Your data carries over when you upgrade.
Revenue forecasting and settlement reconciliation with margin visibility.
Audits for missing platform subsidies and recovers money left on the table.
Builds appeal drafts and evidence checklists your team can submit fast.
Before Pickup, or After the Damage?
You find out Monday morning. The sync failed Friday night.
Late dispatch warnings stack. Revenue freezes. Appeals start.
You get an SMS at 8:48 PM Friday. One link. Fixed in 2 minutes.
Zero violations. Zero warnings. Weekend intact.
The difference isn't time saved. It's $50,000 not frozen.
Most Orders Auto-Run. The Risky Ones Get Flagged.
TikTok shipping rules change fast. Some orders run automatically. Some can get your shop penalized. Operator handles the safe cases and flags the risky ones early - with one clear next step.
Payout Lens tracks every settlement. You see margin calculations and revenue forecasts in real-time.
Refund Hunter audits platform subsidies. You recover money that would otherwise be left on the table.
Blame Shield captures timestamps and attributes delays to the responsible party with evidence.
Defense drafted. Case Command builds the appeal with policy citations. You review and submit.
Financial Intelligence at Scale
Five integrated systems that work together to optimize revenue and protect your account.
Payout Lens™
Revenue forecasting and settlement visibility.
When does this order's revenue hit your bank account? TikTok's finance data lags by T+1, and settlement rules are opaque.
Payout Lens surfaces daily settlement statements, reconciles them to your orders, and shows you the timeline with margin calculations.
- Daily settlement statements
- Order-to-payout reconciliation
- Margin visibility and calculations
- Revenue forecasting dashboard
Refund Hunter™
Missing subsidy audits.
TikTok offers various platform subsidies and promotions. Some get applied automatically. Some don't.
Refund Hunter audits your orders against applicable subsidies and flags money you're entitled to but didn't receive. You recover revenue that would otherwise be lost.
- Automatic subsidy matching
- Missing refund detection
- Recovery opportunity alerts
- Historical audit capabilities
Case Command™
AI-drafted appeals with policy citations.
TikTok flagged Order #4839 as late dispatch. Your timeline shows you shipped on time. Building an appeal takes 45 minutes.
Case Command searches TikTok's published policies, matches relevant sections to your evidence, and drafts an appeal in 30 seconds. You review it. Edit if needed. Copy and paste into Seller Center.
- Policy-backed citations
- Evidence timeline integration
- Copy-paste ready (not auto-submit)
- Audit trail preserved
Blame Shield™
Latency attribution with evidence.
Your tracking shows delivered. TikTok says it was late. Whose clock is right?
Blame Shield captures carrier acceptance timestamps, TikTok sync confirmations, and any gaps in between - with confidence levels for each timestamp source.
- Carrier timestamp capture
- Sync confirmation logging
- Confidence levels per data point
- Export-ready for appeals
T-4 SMS Alerts
Critical alerts when you need them most.
Operator includes 500 SMS/month for critical alerts: T-4 deadlines, subsidy recovery opportunities, settlement anomalies. Additional SMS cost $0.02 each.
US and Canada supported at launch; UK/EU/AU support coming Q3 2026. SMS requires valid opt-in during onboarding.
- 500 SMS included per month
- T-4 deadline notifications
- Subsidy recovery alerts
- Settlement anomaly notices
Built-in Guardrails
Operator works within TikTok's policies, not around them.
USPS labels
You purchase USPS labels in TikTok Seller Center when required. Operator detects USPS orders early and routes you to the right place before deadline.
Appeals and disputes
Operator drafts the appeal and assembles the proof. You review and submit in Seller Center. You stay in control.
Your existing shipping tools
Operator works alongside ShipStation, Shopify, and your current 3PL. It's the compliance layer, not a replacement for fulfillment.
How Operator Fits
- • SLA countdown tracking
- • Email alerts (T-24/T-12/T-4)
- • Exception queue
- • Near-Miss Counter
- • 30-day compliance log
- • Everything in Watcher PLUS:
- • Shop Vitals Dashboard (VTR/OTDR)
- • Fee Guard (anomaly detection)
- • Email + Slack alerts
- • 3 users • 90-day log
- • Everything in Defender PLUS:
- • Payout Lens™ (revenue forecasting)
- • Refund Hunter™ (subsidy audits)
- • Blame Shield™ (delay attribution)
- • Case Command™ (100 drafts/mo)
- • Email + Slack + SMS (500/mo)
- • 5+ users with RBAC • 1-year log
- • 6-hour priority support
Operator provides financial intelligence at scale. Start with Watcher. Add Defender for proactive insights. Upgrade to Operator for revenue optimization and priority support.
Choose Your Protection Level
Start with monitoring, add intelligence, then full protection.
| Capability |
Watcher
$29/mo
Available Now
|
Defender
$79/mo
Q1 2026
|
Operator
$149/mo
Q2 2026
|
|---|---|---|---|
| Core Monitoring | |||
| SLA countdown tracking | ✓ | ✓ | ✓ |
| Exception queue dashboard | ✓ | ✓ | ✓ |
| Compliance log exports | ✓ | ✓ | ✓ |
| Business-day aware SLA math | ✓ | ✓ | ✓ |
| Connector coexistence (ShipStation, Shopify) | ✓ | ✓ | ✓ |
| Near-Miss Counter | ✓ | ✓ | ✓ |
| Alerts & Notifications | |||
| T-24 / T-12 / T-4 hour alerts | Email only | Email + Slack | Email + Slack + SMS |
| Alert routing rules | — | ✓ | ✓ |
| Quiet hours | — | ✓ | ✓ |
| Escalation alerts | — | ✓ | ✓ |
| SMS alerts (500/mo included) | — | — | ✓ |
| Automation | |||
| USPS compliance alerts | — | — | ✓ |
| Account & Activity | |||
| Users | 1 user | 3 users | 5+ users with RBAC |
| Activity audit log (alerts, syncs, retries) | — | ✓ | ✓ |
| Compliance Intelligence | |||
| Compliance Audit Pack | — | ✓ | ✓ |
| SLA explanation (why deadlines set) | — | ✓ | ✓ |
| Shop Vitals Dashboard (LDR, SFCR, VTR, OTDR, Risk Score) | — | ✓ | ✓ |
| Benchmarking vs peers | — | ✓ | ✓ |
| Case Command™ (appeal drafts) | — | — | ✓ |
| Blame Shield™ (latency attribution) | — | — | ✓ |
| Payout Lens™ (settlement visibility) | — | — | ✓ |
| Fee Guard (settlement anomaly detection) | — | ✓ | ✓ |
| Refund Hunter (missing subsidy audits) | — | — | ✓ |
| Limits & Support | |||
| Orders per month | Up to 1,000 | Up to 2,500 | 5,000+ |
| Case Command™ drafts | — | — | 100/mo* |
| TikTok Shop | 1 TikTok Shop | 1 TikTok Shop | 1 TikTok Shop |
| Support response time | 1 business day | 1 business day | 6-hour priority |
| Compliance log retention | 30 days | 90 days | 1 year |
* Additional Case Command™ drafts are $0.25 each.
Operator Pricing
Operator
Financial intelligence for high-volume sellers
Everything in Defender, plus:
- Payout Lens™ (revenue forecasting)
- Refund Hunter™ (subsidy audits)
- Blame Shield™ (delay attribution)
- Case Command™ (100 drafts/mo)*
- Email + Slack + SMS (500/mo)
- Priority support (6-hour response)
- 1-year compliance log retention
• 5,000+ orders/month
• 1 TikTok Shop • 5+ users with RBAC
* $0.25 per additional Case Command™ draft. Additional SMS are $0.02 each.
What's included?
Operator includes 5,000 orders/month, 500 SMS alerts, and 100 AI appeal drafts. Additional appeal drafts are $0.25 each. Additional SMS are $0.02 each. No surprises — you'll always see your usage in the dashboard.
Frequently Asked Questions
Financial Intelligence at Scale
Operator launches Q2 2026. But your shop needs protection today. Start with Watcher, upgrade when Operator is ready.
Operator: $149/month. Includes all Defender features. No credit card required to join waitlist.