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Pricing Start Free Trial
Policy-first fulfillment guard

Start with Watcher Today

Level up to Defender when ready.

Business-day aware SLA countdowns, T-24 / T-12 / T-4 alerts, an exception queue, and an append-only compliance log.

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Watcher
$29/mo - Available today
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COMING SOON
Defender
$79/mo - Q1 2026
Operator
$149/mo - Q2 2026

Simple, Transparent Pricing

Start with Watcher for essential monitoring. Add Defender for intelligence.

Available Now

Watcher

Essential protection for TikTok Shop sellers

$ 29 /month
  • SLA countdown tracking for every order
  • T-24 / T-12 / T-4 email alerts
  • Exception queue dashboard
  • Near-Miss Counter
  • 30-day compliance log with export
  • Up to 1,000 orders per month
  • - 1 TikTok Shop β€’ 1 user
Start Free Trial

14-day free trial. No credit card required.

Coming Q2 2026

Operator

Financial intelligence for high-volume sellers

$ 149 /month
  • Everything in Defender, plus:
  • Payout Lensβ„’ (revenue forecasting)
  • Refund Hunterβ„’ (subsidy audits)
  • Case Commandβ„’ appeal drafts (100/mo)
  • Blame Shieldβ„’ (delay attribution)
  • Email + Slack + SMS (500/mo)
  • 5,000+ orders per month
  • - 1 TikTok Shop β€’ 5+ users with RBAC
  • - 6-hour priority support β€’ 1-year log

Financial intelligence for high-volume sellers

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Choose Your Protection Level

Start with monitoring, add intelligence, then full protection.

Capability
Watcher $29/mo Available Now
Defender $79/mo Q1 2026
Operator $149/mo Q2 2026
Core Monitoring
SLA countdown tracking βœ“ βœ“ βœ“
Exception queue dashboard βœ“ βœ“ βœ“
Compliance log exports βœ“ βœ“ βœ“
Business-day aware SLA math βœ“ βœ“ βœ“
Connector coexistence (ShipStation, Shopify) βœ“ βœ“ βœ“
Near-Miss Counter βœ“ βœ“ βœ“
Alerts & Notifications
T-24 / T-12 / T-4 hour alerts Email only Email + Slack Email + Slack + SMS
Alert routing rules β€” βœ“ βœ“
Quiet hours β€” βœ“ βœ“
Escalation alerts β€” βœ“ βœ“
SMS alerts (500/mo included) β€” β€” βœ“
Automation
USPS compliance alerts β€” β€” βœ“
Account & Activity
Users 1 user 3 users 5+ users with RBAC
Activity audit log (alerts, syncs, retries) β€” βœ“ βœ“
Compliance Intelligence
Compliance Audit Pack β€” βœ“ βœ“
SLA explanation (why deadlines set) β€” βœ“ βœ“
Shop Vitals Dashboard (LDR, SFCR, VTR, OTDR, Risk Score) β€” βœ“ βœ“
Benchmarking vs peers β€” βœ“ βœ“
Case Commandβ„’ (appeal drafts) β€” β€” βœ“
Blame Shieldβ„’ (latency attribution) β€” β€” βœ“
Payout Lensβ„’ (settlement visibility) β€” β€” βœ“
Fee Guard (settlement anomaly detection) β€” βœ“ βœ“
Refund Hunter (missing subsidy audits) β€” β€” βœ“
Limits & Support
Orders per month Up to 1,000 Up to 2,500 5,000+
Case Commandβ„’ drafts β€” β€” 100/mo*
TikTok Shop 1 TikTok Shop 1 TikTok Shop 1 TikTok Shop
Support response time 1 business day 1 business day 6-hour priority
Compliance log retention 30 days 90 days 1 year

* Additional Case Commandβ„’ drafts are $0.25 each.

Why Defender Builds Defensible Moats

Defender becomes your intelligence layer - providing insights no other tool can match.

📊

Data moat - Learns from every order across all customers to improve predictions.

🔒

Process moat - Proprietary risk patterns TikTok doesn't publish anywhere.

🛡

No liability exposure - Guides actions without taking responsibility for shipping.

How SellerOps Watcher Works

Safe beside your current tools. We monitor orders, compute dispatch-by correctly, and warn you before points land.

1

Sign Up on app.sellerops.io

Select Watcher and start your 14-day free trial. No credit card required.

2

Connect TikTok Shop

OAuth authorization in under 2 minutes. Read-only access. Tokens encrypted (KMS).

3

We Compute SLA

Business-day aware dispatch-by calculations including holidays and weekends.

4

Receive Alerts

T-24, T-12, and T-4 hour warnings. Exception queue highlights at-risk orders.

5

Export Compliance Trail

Append-only event logs you can export for TikTok appeals and disputes.

6

Upgrade When Ready

Turn on Defender for intelligence when you're ready to level up.

Estimate Your Risk

See potential late-dispatch impact with your numbers.

Monthly at-risk orders
24
Potential lost revenue
$1,080
Points exposure (est.)
48 pts

You're 0.2% away from the 5% warning threshold.

Resources for Sellers

48-Point Violation System - Explained

Know how points accumulate and what thresholds matter so you can prevent the next hit.

Read the guide →

Frequently Asked Questions

No. Watcher is policy-safe monitoring only: countdowns, alerts, exception queue, and compliance logs. It never writes to TikTok - only reads.
Yes - that's the whole point. Watcher detects when external connectors (ShipStation, Shopify, etc.) have already posted tracking and marks those orders as "externally handled." No conflicts. No duplicates. Your existing workflow stays exactly the same.
Risk Score is a 0-100 metric that predicts which orders are likely to miss SLA deadlines based on patterns across all SellerOps customers. It benchmarks your performance against peer sellers and provides actionable guidance to save at-risk orders before they become violations.
Everything happens on app.sellerops.io. After starting your free trial, you'll OAuth authorize your TikTok Shop (read-only access) and Watcher begins syncing your orders immediately. Takes under 2 minutes.
Defender launches Q1 2026. Operator launches Q2 2026. Join the waitlist for early access and founding member pricing. Start with Watcher today to build your compliance history - your data carries over when you upgrade.

Start Your 14-Day Free Trial

Connect your TikTok Shop and see at-risk orders before they become violations. No credit card required. Cancel anytime.

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