Level up to Defender when ready.
Business-day aware SLA countdowns, T-24 / T-12 / T-4 alerts, an exception queue, and an append-only compliance log.
Start with Watcher for essential monitoring. Add Defender for intelligence.
Essential protection for TikTok Shop sellers
14-day free trial. No credit card required.
Proactive shop health monitoring
Be first to access shop health monitoring
Financial intelligence for high-volume sellers
Financial intelligence for high-volume sellers
Start with monitoring, add intelligence, then full protection.
| Capability |
Watcher
$29/mo
Available Now
|
Defender
$79/mo
Q1 2026
|
Operator
$149/mo
Q2 2026
|
|---|---|---|---|
| Core Monitoring | |||
| SLA countdown tracking | ✓ | ✓ | ✓ |
| Exception queue dashboard | ✓ | ✓ | ✓ |
| Compliance log exports | ✓ | ✓ | ✓ |
| Business-day aware SLA math | ✓ | ✓ | ✓ |
| Connector coexistence (ShipStation, Shopify) | ✓ | ✓ | ✓ |
| Near-Miss Counter | ✓ | ✓ | ✓ |
| Alerts & Notifications | |||
| T-24 / T-12 / T-4 hour alerts | Email only | Email + Slack | Email + Slack + SMS |
| Alert routing rules | — | ✓ | ✓ |
| Quiet hours | — | ✓ | ✓ |
| Escalation alerts | — | ✓ | ✓ |
| SMS alerts (500/mo included) | — | — | ✓ |
| Automation | |||
| USPS compliance alerts | — | — | ✓ |
| Account & Activity | |||
| Users | 1 user | 3 users | 5+ users with RBAC |
| Activity audit log (alerts, syncs, retries) | — | ✓ | ✓ |
| Compliance Intelligence | |||
| Compliance Audit Pack | — | ✓ | ✓ |
| SLA explanation (why deadlines set) | — | ✓ | ✓ |
| Shop Vitals Dashboard (LDR, SFCR, VTR, OTDR, Risk Score) | — | ✓ | ✓ |
| Benchmarking vs peers | — | ✓ | ✓ |
| Case Command™ (appeal drafts) | — | — | ✓ |
| Blame Shield™ (latency attribution) | — | — | ✓ |
| Payout Lens™ (settlement visibility) | — | — | ✓ |
| Fee Guard (settlement anomaly detection) | — | ✓ | ✓ |
| Refund Hunter (missing subsidy audits) | — | — | ✓ |
| Limits & Support | |||
| Orders per month | Up to 1,000 | Up to 2,500 | 5,000+ |
| Case Command™ drafts | — | — | 100/mo* |
| TikTok Shop | 1 TikTok Shop | 1 TikTok Shop | 1 TikTok Shop |
| Support response time | 1 business day | 1 business day | 6-hour priority |
| Compliance log retention | 30 days | 90 days | 1 year |
* Additional Case Command™ drafts are $0.25 each.
Defender becomes your intelligence layer - providing insights no other tool can match.
Data moat - Learns from every order across all customers to improve predictions.
Process moat - Proprietary risk patterns TikTok doesn't publish anywhere.
No liability exposure - Guides actions without taking responsibility for shipping.
Safe beside your current tools. We monitor orders, compute dispatch-by correctly, and warn you before points land.
Select Watcher and start your 14-day free trial. No credit card required.
OAuth authorization in under 2 minutes. Read-only access. Tokens encrypted (KMS).
Business-day aware dispatch-by calculations including holidays and weekends.
T-24, T-12, and T-4 hour warnings. Exception queue highlights at-risk orders.
Append-only event logs you can export for TikTok appeals and disputes.
Turn on Defender for intelligence when you're ready to level up.
See potential late-dispatch impact with your numbers.
You're 0.2% away from the 5% warning threshold.
Start here if you received a TikTok warning email or your LDR is inching toward 5%.
Open the Recovery Center →Know how points accumulate and what thresholds matter so you can prevent the next hit.
Read the guide →Connect your TikTok Shop and see at-risk orders before they become violations. No credit card required. Cancel anytime.
Start Watcher Free TrialBe first when this plan launches
We'll notify you when this plan becomes available.
The same 7-point system that maintained 0% LDR through Black Friday
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