How Can We Help?

SellerOps is a TikTok Shop compliance platform that monitors your account health, alerts you to policy violations, and helps you avoid suspensions. We track your Late Dispatch Rate (LDR), Valid Tracking Rate, and other critical metrics in real-time so you can fix issues before they become violations.

After signing up, you'll be guided through a simple OAuth connection process. SellerOps only requests read access to monitor your metrics—we never modify your shop settings, listings, or orders. The entire setup takes less than 60 seconds.

Yes! Watcher mode includes a free trial so you can see your account health metrics and experience our alerting system before committing. No credit card required to start. You'll have full access to monitoring and alerts during your trial period.

Watcher monitors your metrics and sends email alerts when thresholds are crossed. Defender adds Slack alerts, Shop Vitals Dashboard, Fee Guard, and 90-day Compliance Log. See full comparison →

Watcher checks your account every 15 minutes and sends alerts immediately when thresholds are crossed. You'll receive notifications at T-24, T-12, and T-4 hours before critical deadlines, giving you time to take action before violations occur.

Yes! Our Team and Enterprise plans support multiple TikTok Shops under one dashboard. You can monitor all your shops from a single view and set custom alert thresholds for each one. Contact us for volume pricing on 5+ shops.

You can change your plan anytime from your dashboard under Settings → Subscription. Upgrades take effect immediately with prorated billing. Downgrades apply at the start of your next billing cycle, and you'll retain access to premium features until then.

We accept all major credit cards including Visa, Mastercard, American Express, and Discover through our secure payment processor, Stripe. Enterprise customers can also pay via invoice with NET 30 terms.

You can cancel anytime from your dashboard under Settings → Subscription → Cancel Plan. You'll retain access to all features until the end of your current billing period. No cancellation fees, no questions asked.

First, verify your notification settings in the dashboard under Settings → Notifications. Check that email alerts are enabled and your email is correct. Also check your spam/junk folder. Finally, ensure your alert thresholds are configured—if thresholds are too low, alerts may not trigger.

Try reconnecting from your dashboard under Settings → Connected Shops → Reconnect. If the issue persists, TikTok may have revoked API access (this can happen after password changes). Simply re-authorize SellerOps through the OAuth flow. Your historical data will be preserved.

Our data comes directly from TikTok's official API. If something looks incorrect, first check TikTok Seller Center to compare the values. There can be a 15-30 minute sync delay. If the discrepancy persists after an hour, please contact us with screenshots from both SellerOps and Seller Center so we can investigate.