Connecting Your TikTok Shop
Connecting Your TikTok Shop
SellerOps connects to your TikTok Shop through TikTok OAuth so Watcher can sync orders and calculate dispatch-risk timelines.
Prerequisites
- Active TikTok Shop seller account in a supported marketplace (US or UK).
- SellerOps account at app.sellerops.io.
Connection Steps
- Sign in to SellerOps and start Connect TikTok Shop.
- Authorize on TikTok’s OAuth page.
- Return to SellerOps for automatic store bootstrap and initial sync.
Region and Defaults
| Region | Credential Path | Default Timezone | Default Cutoff |
|---|---|---|---|
| US | US TikTok credentials | America/Los_Angeles |
9 PM |
| UK | UK TikTok credentials | Europe/London |
9 PM |
Onboarding aliases such as EU are normalized to UK credential handling in current auth logic.
Token Lifecycle
- Access/refresh tokens are stored in AWS Secrets Manager.
- SellerOps attempts background refresh automatically.
- After repeated refresh failures, reconnection is required and a banner is shown in app.
Security Notes
- OAuth state includes CSRF protection with a 10-minute TTL.
- TikTok credentials are not stored directly in frontend/browser.
- SellerOps never asks you to provide TikTok password directly.
Troubleshooting Highlights
- Denied authorization: restart connection and approve OAuth.
- Shop already connected: disconnect from prior SellerOps account first.
- Connected but empty queue: wait for bootstrap/reconciler cycle and confirm open orders exist.
See Connection Problems for full troubleshooting steps.