Alert Types Overview

Last updated: March 1, 2026

Alert Types Overview

This page summarizes the alert and notification types currently implemented in SellerOps.

1) Dispatch Deadline Alerts (Watcher Core)

Type	Trigger	Watcher Channel	Notes
T-24	24 hours before dispatch deadline	Email	Early warning
T-12	12 hours before dispatch deadline	Email	Escalation warning
T-4	4 hours before dispatch deadline	Email	Critical warning

Defender routing (when enabled) can add Slack behavior and quiet-hours controls.

2) Weekly Compliance Summary Emails

SellerOps sends weekly summary emails on Monday at 9:00 AM in store-local time. Template variants are selected by trial/paid status and at-risk count for the week.

3) Trial Lifecycle Emails

Type	Trigger
T-5 reminder	5 days before trial end (local date)
T-2 reminder	2 days before trial end (local date)
T-0 reminder	Trial end date (local date)
Trial expired	Trial expiry job updates billing state

4) Account and Billing Transactional Emails

Implemented transactional email flows include:

Welcome
Shop connected
First order synced
Payment success / payment failed / monthly payment
Payment method expiring soon
Subscription cancelled
Reauthorization required
Daily exception digest (scheduled per store local time)

5) Alert Metrics Available in API

alerts_sent_t24
alerts_sent_t12
alerts_sent_t4
alerts_sent_total
near_misses_prevented

Exact delivery behavior can vary by plan/add-on state and routing configuration. Use Settings as the source of truth for your account.

← Weekly Summary Reports Deadline Alerts Reference →

Alert Types Overview