Defender

See Problems Before TikTok Does

Shop health intelligence that tracks your LDR, SFCR, VTR, and OTDR in real-time. Know your account status before TikTok sends the warning.

Join Waitlist See what’s included →

Coming Q1/Q2 2026  ·  Everything in Watcher, plus intelligence  ·  $79/month

LDR trending up — review recommended
app.sellerops.io — Shop Vitals
Shop Vitals
Fee Guard
Audit Packs
Shop Vitals Dashboard
Account Health: Watch
Late Dispatch Rate (LDR)
Watch
2.1%
+0.9% 7-day trend
Threshold: 4.0% Status: Watch
Seller Fault Cancellation Rate (SFCR)
Watch
1.8%
+0.6% 7-day trend
Threshold: 2.5% Status: Watch
Valid Tracking Rate (VTR)
Healthy
99.1%
+0.1% 7-day trend
Threshold: 95.0% Status: Healthy
On-Time Delivery Rate (OTDR)
Healthy
93.2%
-0.2% 7-day trend
Threshold: 80.0% Status: Healthy

Account health intelligence for TikTok Shop sellers

4
Health Metrics
90-Day
History
3
Users Included
The Invisible Decline

Your Account Is Declining.
You Just Don’t Know It Yet.

Three weeks ago, your LDR was 1.2%.

Last week, it crept to 2.1%.

Today, it’s 3.8%.

TikTok’s threshold is 4%.
You didn’t know any of this because TikTok shows snapshots, not trends.

By the time you see the warning,
you’re already in danger.

Defender would have flagged this at 2%.

Late Dispatch Rate (LDR)
Near threshold
5% 4% 3% 2% 1% TikTok Threshold ✓ Defender flags this 1.2% 2.1% 3.1% 3.8% 3 weeks ago 2 weeks ago Last week Today

Defender would have raised a Watch state at 2.0%, not after the warning email.

Last month you paid $847 in platform fees.
$123 didn’t add up.
You’d never catch it scrolling through Seller Center.
Fee Guard flags it in seconds.

You’re not just losing to violations anymore. You’re losing to invisible metrics and hidden fees.

Defender tracks every metric, audits your platform fees for discrepancies, and shows you the trend before TikTok shows you the warning.
What You Get

Intelligence at Every Level

Your command center for account health.
Four metrics that decide your account’s fate — LDR, SFCR, VTR, OTDR — tracked in real-time with 7-day trends, threshold alerts, and status indicators. Know where you stand before TikTok tells you.
LDR
2.1% ↑
SFCR
1.8% ↑
VTR
99.1% —
OTDR
97.8% —
$
Your fees don’t add up. Now you’ll know.
TikTok’s fee structure is complex — and mistakes hide in the details. Fee Guard scans your shipping fees, platform commissions, and settlement lines for discrepancies you’d never catch manually.
Platform Commission $312.00
Shipping Fee $247.00
Settlement Adjustment Flagged $123.00
$123 potential overcharge identified

Fee Guard currently audits supported TikTok fee categories. Deeper reconciliation and dispute workflows are being expanded in upcoming releases.

One click. Full evidence pack.
When TikTok questions your compliance, you need proof fast. The Audit Pack generates a timestamped PDF with order timelines, alert history, and carrier data.
Compliance Audit Report
Generated: Feb 5, 2026
Order Timeline
Alert History
Carrier Data
PDF
Alerts where your team works.
Route alerts to specific Slack channels. Set priority levels. Your fulfillment team gets order alerts in #shipping. Your ops lead gets metric warnings in #account-health.
#account-health
SellerOps 10:32 AM
LDR trending up: 2.1% → 3.1%. Review recommended.
Urgency, not anxiety.
Configure alert-free windows for off-hours. Defender holds non-critical notifications until your schedule resumes. Critical T-4 alerts always break through.
8 AM – 10 PM
☾
10 PM – 8 AM: Quiet
T-4 alerts: Always
Know why every deadline is set.
TikTok calculates SLAs from order type, handling time, shipping method, and capacity limits. SLA Breakdown shows you the formula behind each deadline — and what’s at stake if you miss it.
SLA FORMULA
2d handling + 3d shipping = 5 business days
Late penalty exposure: up to 15% of order value
Know where you stand.
Your LDR is 2.1% — but is that good for your category? Peer Benchmarking compares your metrics against sellers your size. Percentile rankings, not just pass/fail.
YOUR RANKING Top 18%
LDR · Home & Kitchen · 500–1k orders/mo
Start with the foundation. Add intelligence.
Every Watcher feature is included in Defender. SLA countdown alerts, exception queue, near-miss counter, compliance log, email notifications — the complete monitoring layer, plus everything above.
SLA Alerts
Exception Queue
Near-Miss Counter
Compliance Log
Email Alerts
Everything in Watcher ($29/mo value), included.
Beyond Monitoring

Watcher Tells You When.
Defender Tells You Why.

Monitor (Watcher)
Order #576486234808161346 at T-04:00:00. Action needed.
→ Tells you WHAT is happening
Watcher: $29/mo
Intelligence (Defender)
Your LDR rose 0.9% this week. Root cause: 3 orders from your LA warehouse shipped after the Friday cutoff. Carrier: USPS. Recommendation: Review Friday dispatch schedule for West Coast orders.
→ Tells you WHY it’s happening
Defender: $79/mo
Protection (Operator)
Carrier delay attributed to 3 late orders ($312 penalty value). Evidence pack generated. Case Command has drafted your appeal letter.
→ Tells you HOW to recover
Operator: $149/mo · Coming Q2/Q3 2026
Monitoring catches the fire.·Intelligence prevents the spark.·Protection recovers the cost.
Find Your Fit

Know Before You Commit

Defender is perfect if…
You need to track shop health metrics (LDR, SFCR, VTR, OTDR)
You’ve received a TikTok performance warning or account health notice
Your team uses Slack and needs real-time alert routing
You want evidence packs ready for appeals before you need them
You want to understand and audit your platform fee charges
You’re doing 500–2,500 orders/month and ready to scale beyond monitoring
Not ready for intelligence? Start with Watcher ($29/mo) and upgrade anytime. →

We were watching orders ship, but we had no idea our LDR was creeping up. Defender would have caught it weeks before TikTok flagged us.

— Growing seller, 1,200 orders/mo

Growing Beyond Defender?
You might need more when…
You need payout analysis and margin calculations → Operator
You need automated refund recovery → Operator
You manage 5+ team members and need role-based access → Operator
You need AI-powered case management for disputes → Operator
You need SMS alerts in addition to email and Slack → Operator
Coming Q2/Q3 2026
See all plans →
FAQ

Questions About Defender

Q1/Q2 2026. Join the waitlist for early access (2 weeks before public launch) and founding member pricing.

Watcher ($29/month) provides SLA countdown tracking and email alerts for individual orders. Defender ($79/month) includes everything in Watcher plus Shop Vitals Dashboard for account health metrics, Fee Guard for fee auditing, Slack integration for team alerts, and longer log retention.

Any Slack workspace. During onboarding, you’ll connect your workspace via OAuth and choose which channels get which alerts — for example, #fulfillment gets T-24 alerts, #urgent gets T-4 alerts.

Defender includes 3 users. Teams can receive alerts via Slack channels without individual dashboard accounts. The Operator tier offers 5+ users, or contact us for Enterprise pricing.

Start with Watcher immediately for SLA monitoring and compliance history. When Defender launches in Q1/Q2 2026, upgrade seamlessly — your data transfers automatically with no re-onboarding required.

Your metrics tracked.
Your fees audited.
Your account protected.

Your shop’s immune system.

Coming Q1/Q2 2026. $79/month. Everything in Watcher, plus intelligence.

Join Waitlist Start with Watcher now →

Join the Waitlist

Be first when this plan launches

    🎉

    You're on the list!

    We'll notify you when this plan becomes available.